Very Bad Customer Service

Purchased Dean Dbl bed with matresss worth R5000 paid cash at ****arney Gardens last year, Lodge complaint telephonically about bed broke center pole due to flimsy material used and sent via email complaint to ****arney branch manager Maralise which my email was ignored never received feedback after 2 weeks . Problem getting through to ****arney on several times on ********** line always busy. Manager Julian at Kenilworth informed me I can take the broken parts to ****arney they will replace it immediately. Got to ****arney branch manager Maralise initially never made contact on arrival others took in my broken parts and then asked to wait while they get the parts. After waiting for more than 2 hours in the branch I was informed later there is no parts at their warehouse around the corner and they are not allowed to take the stock on the sales floor as advertised in order to assist me. I then went to Marelise office as she discussed with another lady to inform me. I knocked on her office door Marelise not giving me a chance to complete my sentences had an attitude when I have informed that they are giving me bad customer service with her reply "well then you can do my job for me then". Marelise contact her regional manager in my presence & walking away explaining what she has informed me and as soon as I have mentioned I think I need to go on Hello Peter she ended the call with her regional manager and informed me to wait she will go and see wether there is stock as they are going to brake the "rule" to try and help me but they are not allowed to do that. The Kenilworth branch manager Julian she says was incorrect to inform me that the parts will be replaced on my arrival there. While the other workmen ran around for the parts another 2 hours later Marelise came to apologise for the wait. Decofurn Furniture ****arney Branch has inconvenienced me as the manager Marelise I later realised has never taken the time to read my initial complaint email as I was asked to explain what was wrong with the bed when I returned the broken parts. My sale was fine for Decofurn and after that they were not concerned about the customers complaint regarding a manufacturing error. Marelise who represents Decofurn should realize & remember "Your smile is your logo, your personality is your business card, how you treat/ leave others feeling after an experience with you is your trademark"