Very bad customer service

My hubby and I saved for a year to buy our recliners. Which we bought before lockdown. When we bought the recliners we checked with the manager at that time that we would be able to get the sleeper couch in the same colour as they had the sleeper couches on the floor at that time in the same colour. We were assured that it was standard stock no problem. It’s taken us another year to save for our sleeper couch and now the new manager informed us that the colour has changed. I asked her to contact the buyer and was told to call the call center. Really. If the manager can’t help what will the call center do for me. So the only way you get the right people to contact you is to put it on Hello Peter. These companies that don’t give out HO numbers it’s because they don’t want to deal with customers that are not happy with the service that their staff give.