very bad bad service

i bought a slay bed and two pedestals and an ottoman but the bed was only one left and it was on the floor but the sales lady suggested that she has another one but its damaged and i can check it she showed me the faults besides the ones beneath the matress ontop of the slay bed i saw the fault when i get home to my surprise the store manager was very rude and told me its my fault as a customer and she gave the assistant by the name of tumelo and he also firsly gave me an attitude that im blocking the line their customers are calling and i asked him what em i cause im also a customer they were so very impatient and unprofessional until the sales lady told them the honest story that she was also not aware of the fault how can i buy a bed if i cant put a matress on ? and what type of a company have managers who dont know what is empathy and how to talk to customers they are so impatient and dimissive they work in greenstone outlet. honestly i was not fighting and still not fighting and i dont want anyone to lose their jobs but they honestly need to improve their client service it is very poor