VERY ANNOYED CUSTOMER! DEMAND REFUND AND COLLECTION OF BED IMMEDIATELY!

I purchased a queen size bed base for R1700 including delivery in May 2019. On the 25th October I lodged a complaint via email that two slats had snapped off - I do not use my bed for any other activity other than sleep as I am a single parent. (lol)

I received a response on the 27th I received a response asking for images, which I then sent. By the 30th no response, I followed up. On the 1st November they said I can exchange it but only for a normal bed base - not one with a headboard or with space underneath, which I use for paintings. I did mention this and they said that cannot give me a refund to purchase a stronger bed elsewhere my only option is to exchange for a normal bed base which eventually I did agree on, on the 20 November, since then I've heard nothing and am now demanding a refund so I can buy another base, they don't answer my emails (I've sent about 5) and they don't answer there phones in the meantime for a month my mattress is on the floor!