Unreliable Service

I laybyed a coffee table & paid the final payment on 26 July 2022. I am still waiting for stock to arrive so that I can collect the table. This is ridiculous for an item that was on laybye to take soo long to collect. Staff don't so what they supposed to do & we must just wait, without any compensation. Also they didn't have proper records of the payment I was making monthly & I had to call the accounts department to allocate my payments. I got confirmation to collect the table from Nonny on 13 September, AFTER I asked if my coffee table is ready for collection. Today, 16th September, I asked Nonny via WhatsApp, if the coffee table could be delivered & Nonny rep**** via whatsapp to ask if I also wanted the table to be assembled. I said yes. Then when I called to confirm the delivery, she said there's a delivery & assembling fee. I live 4km from the store. I thought that out of courteousy for the trouble I had from the start of the laybye, that they were going to assemble & deliver the table free of charge but this isn't the case. I asked for free delivery & we would assemble the table but Nonny said that I must call the store & speak to the Manager. I am not going to call the Manager as I am very disappointed & I doubt that I will make another purchase at this Deco Furn store in Amorosa, Roodepoort