Unprofessional Communication and Disregard for Customer Time

I visited Decofurn Fourwasys to collect a table purchased by my employer. While I understand the store’s policy requiring an original invoice, the service failure that followed was completely unacceptable. After the manager spoke to my employer over the phone to resolve the issue, he simply handed my phone back and walked away without a word. He neglected to mention the most critical part of that conversation: that my employer was already en route to the store with the invoice. Assuming we couldn’t complete the collection, we left, only to be called 20 minutes later by my employer who was waiting for us at the store. Because the manager couldn’t be bothered to communicate a simple update, we wasted significant time and fuel. Rules and regulations are fine, but they are no excuse for a total lack of basic decency and communication skills. If you value your time, be cautious when dealing with this branch.