Unhappy client

<p>On the 12th of February I went o Decofurn kennilworth bought a couch, pedestal and 2 bar chairs paid cash. The next day the furniture was delivered but with a issue that the cashier did not add the delivery fee the previous day hence I had to go to an atm to draw the money. I paid R350 delivery fee and R75 assembly fee. The tuesday my little girl 5years old fell against the pedestal in her room while we were putting the lamp on it and it broke!!!!! What type of quality product is this. I immediately sent an email but mail was rejected I contacted the store was given another email address. After two emails sent no reply I contacted the sales lady. Got an email from the store manager and was advised that they would not replace or refund the product I must bring it in to the store and they will fix it. I sent him another mail and got a reply back that they will not pick up the pedestal I must bring it in. I am utterly disgusted. This is the 1st time I bought something from this store. How the hell can you buy something and the next day it breaks surely their was a fault on this product!!!! I told the sales lady and the manager I am not going back to the store as I already paid R420 for delivery and assembly. I live very far from the store and don't have a car to take it back. They should just bring me a new pedastal already assembled and collect the broken one with their couriers. It makes me wonder how long this couch is going to last!! Pathetic.....I even phined the complaibts department and did not even receive a call from this Manager Leon yet!!!!</p>