unfair customer service

I am very upset about being treated unfairly by decofun Kenilworth, Cape town,South Africa.I bought a dinning room chairs adding to a dinning table that I bought while ago.That was end of July 2020 and I was told that the chairs are out of stock and I didnt have a problem waiting.On the 18th of Agust 2020 at 11h34 I received a call asking if there is someone at home and confirming the right address cause the delivery is gonna be done the same day.When I got home after work excited there was no dinning room table. On Wednesday I called the store again the guy on the delivery side said it is going to be done same day again ,again when I got home no delivery was made. Thursday again I called the store asking why the delivery was not made the guy said dont worry we will do it today.When I got home again there was no delivery.I called the store again on Friday.The guy said the chairs are out of stock then I ask when am I getting my chairs and the table the guy said Monday or Tuesday or Wednesday....I mean what kind of answer is that to be given to a valued client.Clearly I'm not the one. I still want to know who is this better client they have decided to make her happy and make sure that I'm gonna be the unhappy client ever in the world.

And I'm 100% sure that no employee of decofun would take a phone and call me and confirm.if there is someone at at home ,confirm the address and even say we are doing your delivery today if there is no stock.

I have sent an email to Julian the email of this incident.

The co incident that happened as I was busy writing the email.A guy from.Kenilworth branch called me his name is Julian Thomas asking if I'm.enjoying the furniture that was delivered to me by decofun? I said no I didnt even receive the furniture you are talking about I was just promised since Tuesday till friday the day they have changed the scenario again...OUT OF STOCK .

And it's clear that my furniture was given a better client

Julian was not aware that I never received it since he knew that tuesday already it was ready for the delivery .

I have got any reply since I sent the email.infact I rep**** to the email that was sent by Monique at the call center where I reported this incident first.

I never felt like a piece of nothing and I never been treated so unfairly. I never been treated as NO NAME.

I am dissappointed for such unprofessionaltreatment from the honorable, respectable ,dignified ,up market store in South Africa. ***