********* business practice.

1st. Their business hours advertised do not accurately reflect trading hours, as the collection department closes earlier. So you cannot make any purchases after a certain time.

2nd. They advertise a 10%discount on the website, and the advertise that if you spend over a certain amount, you get a free gift in store. However staff are told to only give the 10% discount if the customers mention it. Then we were told we had to choose between the gift and the discount. Only after the transaction was finalized. Now we have to wait a week for the reimbur*****t of the 10% from headoffice. Very disappointed.