Undelivered order. ***

I purchased items from Decofurn (online) on the 29th April 2020 and requested that these items be delivered to the Durban branch for collection. I received a communication from Michelle on the 22 May and promised that my order will be delivered to the Durban branch. On the 1st June the Durban branch confirmed that they have not received my order. Their call center has been promising to contact me with feedback everyday since Monday the 1st June. I would like to get my refund and I will purchase directly from the Durban branch.