Uncultured unprofessional and probably brainless

The most unprofessional people we have ever encountered at their Durban Branch. We purchased Thousands of rands worth of furniture for our new home in Durban from the JHB store, and we asked them to deliver. They assured us that by a certain date it will be there, and so we made arrangements to fly down and make ourselves available to receive the goods. Come that day, my wife called the durban office to find out about the time, and the rude Indian lady tells her that WE should KNOW that it takes 10 days to get the furniture, and somebody named Vishal it out the whole day, so they cannot do anything and there is nothing we can do. Honestly we bought things from Hirsch and Makro, and I must say their service was a million times better. Durban Indians should not deal with customers as they have no way of speaking to them and to help resolve issues. This is definitely a store that I will not encourage anybody to purchase anything or have any interactions with.

It must be stated that the store in JHB that helped us, was extremely professional. Please teach your people in Durban some customer service etiquette.