Unbelievably poor customer service - goodbye Decofurn

Decofurn treats their customers appallingly. I tried to buy a piece of furniture online.....I wanted to pay and collect to avoid any irritation. The online system was not available.....it stated "sorry we have a problem" or something to that effect. So I drove to the factory shop. For 30 minutes I walked around the shop looking for assistance. There are far too few assistants on the floor...obviously to save money for the Decofurn fat-cats. When I eventually found someone, they tried to scan the product and this took another half hour. They had to reboot as the system had been rebooted. Now I understand that technology can let one down, but me as the customer....I had now waited over an hour. The assistant was very apologetic....but the reality was.....I could not buy it online....I could not buy in the store.....1h30... I then went to the cashier's queue...........lets skip to the despatch section. Again I waited in another queue. Keep in mind this was not a very busy time....I shudder to think what goes on on a month-end Saturday! Whilst waiting, I watched cars reversing up the ramp in order to load their goods. It was pouring with rain. My turn came. I told my husband to reverse up the ramp. A Decofurn employee came and told me it was not allowed and told my husband he could not reverse up the loading ramp.... I asked how come the last 10 customers had reversed up, she said she has now told security that it is not allowed. Unbelievable......rain pouring down. We had no choice but to load in the rain. I can categorically state that I will never buy another thing from this company. There is absolutely no concern for the customer.....all the rules revolve around Decofurn....and are totally illogical. There is a loading ramp.....but is not allowed to be used. Goodbye Decofurn....I am now going to broadcast on FaceBook in order to get my message across. There are many more stores to go to that look after their customer and make it a good experience.