U could have helped me if u wanted to ....

Everyone knows it is Black Friday month, and aims to score a deal wherever they can. I placed an order in the morning around (16 Nov 8:30 am) for a total of +R5000 at Decofun-Online. Then later in the day, I get an email (16 Nov 12.25pm) to apply a promotion code to get a 10% discount on all orders below R8000. When I queried if they can help me still apply the code (I do understand that a refund will be out of the question, but a Credit balance on my account will be gladly accepted - or gift voucher) They could not help me, I would have thought that with the way business is going during COVID-19, every business deal will count PLUS to keep customers coming back and making them feel welcome. This is not the case at Decofun, I am not sure about other shoppers, but I am the type if you go out of your way for me, I feel I owe and will do all my shopping with you going forward as you showed me that you appreciate my business and will go out of your way to me feel welcome. Keep the R500 and all the best with that, I will just find another supplier out there, Furniture shops are plenty, customers are getting less in these times. I find it hard that I could not be helped, it was more of the case (I worked in retail, and an override or manager approval to sign of something is always allowed) – YOU DID NOT WANT TO HELP ME, and I can't help my self to find another place to shop at going forward !!!