1 reviews | Active since Jul 2013
Total lack of Customer Service
Buying furniture from Decofurn must have been the most frustrating experience of my life. First my order will only be delivered in 7 days. Which turned into 14 days. Phoning the Northriding branch is like being on a rollercoaster. First you get told it wasn't on the truck you will just have to wait anoter 7 days for the next truck and that is just the way it is. After a shouting match and speaking to about 4 people who could care lessthan the previos one and I asked to cancel my order they found one at the Centurion branch. Today at 12h00 we get a call that it will be delivered. By 16h45 with no delivery I phone the branch only to be told that I need to speak to the warehouse. After loosing it again the person took my name and number with the promise that the warehouse will phone me back. It is now 17h22 and nobody's phoned me back yet. We have been waiting all day at home for the delivery and have moved the the bed out of the befroom. Where am I going to sleep tonight? Im sure nobody at Decofurn cares as you got your money 2 weeks ago already!!
Hi
We are very sorry to hear about this. We have already investigated with the Northriding branch & awaiting feedback. Kindly send us an email to *** with your invoice number & contact number.
Thanks & Kind Regards
Decofurn
Hi
We are very sorry to hear about this. We have already investigated with the Northriding branch & awaiting feedback. Kindly send us an email to *** with your invoice number & contact number.
Thanks & Kind Regards
Decofurn
