"THREE TO FOUR WORKING DAYS"

I am no big online or normal shopper for a fact, but having experienced a few shopping opportunities, one comes to very quickly pinpoint the beyond excellent suppliers / retailers as well as the average retailers, and then the not so good at all retailer. Unfortunately, it's normally too late when one goes through a bad experience with one of these "Not so good retailers" and you have had to endure the pain of the entire process. Enter the fray - Decofurn!!! What an absolutely harrowing experience we have just had with this sub-par retailer. All is good when placing an online order with them. Products, based on an item that my in-laws purchased, not the best by a long shot, but budget appropriate or suited I suppose one must say. We were looking for a few items for a spare bedroom and were on a rather tight budget, so for a first time, we looked and then tried to order online with Decofurn. On my mobile, I placed the order, everything was processed and payment taken immediately (As is normal). Then the first communication - Your order will be ready for collection in "3 TO 4 WORKING DAYS"!! Please know, that when that "TO" comes up, you are probably in for a runaround. Later that day, I went into my order, this time on my home PC. I realized that what I had ordered, was, as pointed out by my wife, not what we were actually wanting. What we did actually need / want more expensive. Being too late to take any action that day, we rushed to the Centurion branch the very next morning to request the necessary changes. NO, we were informed, the incorrect stock had to first be shipped from wherever, to arrive in Centurion (In that dreaded "3 TO 4 WORKING DAYS" timeframe) and only then could the order be cancelled and a new order placed!!!!! So, they are quite happy to carry the expense of shipping etc. rather than being proactive and amending immediately to avoid any and all unnecessary costs. Okay, well if that's how it works, then fine, is it what it is. But just to ensure all was exactly as was told to us, I called the National Helpline to verify. All was confirmed except for one small thing!! Because the order would be cancelled (By their choice, not just amended and goods exchanged as we requested), we would lose our R300.00 first online order discount. Furious at that stance which was taken by them, I cancelled the order with immediate effect. It then became obvious to us that who we were dealing with once there was an issue, was far from client focused. "3 TO 4 " days later, we received confirmation of our order cancellation, with a warning to inform us that refunds take "3 TO 4 " working days to process!!!! Believe me when I say, they take every second, minute, hour and some, to process the refund. Then "3 TO 4 " days later another email to inform us that the refund had been approved and that refund would take "5 TO 7" working days!!!!!!! Again, every second, minute, hour and plenty some was used to process the refund. Then another email, Your refund has been processed , Please note that some banks take "3 TO 4" days for the refund to be processed!!! UNBELIEVABLE, almost two weeks later and nothing, no refund as yet. All in all, an extremely dismal, unprofessional, non-customer focused retailer that we have had the total misfortune of dealing with. Never, ever again, thankfully.