This is an uncompassionate ground to us

Want to let everyone know that DECOFURN FURNITURE management and it staff are not worth of what the consumers think of them. This company are only after sales, but not after customers satisfaction or giving value for your money you spent. Beware of going there to shop. We are very disappointed by the point of sale lady and the so called Supervisor , they have no good customer service and very arrogant. We were there on Sunday 5th of December to take out my wife Lay-Byes becos she traveled overseas to work in the cruise and will be there for longtime. Getting there they staff refused to give us our Goods and we have the full money to pay, the reason is that they will not give us the lay-Byes goods because we are not the initial purchaser. I asked to speak to the manager and he came out with arrogance, saying the same thing. I told them there is no law that stated such, all you need is an Authorization Letter and ID copy from my wife and email to inform you. Remember the Lay-Byes good will soon expire and all there plans is to take our hard earn deposit. They refused to give us any further head office information. Stating that even if we write to head us , it will remain the same. Also I want to say here that in the purchase agreement, they never stated any such. They never informed my wife of this laws. I asked them to show me proof. So if we did not receive our paid goods we will take them to consumer protection and please to all be careful if you are buying from them. I rather go to other companies that deserve it. DECOFURN FURNITURE you do not deserve to take our hard earn money especially during this pandemic time.