The service is pathetic and so is the quality of their products, i bought a storage ottoman as advertised on their website only to get an ottoman that does not open

The service is pathetic and so is the quality of their products, i bought a storage ottoman as advertised on their website only to get an ottoman that does not open. I took it back and they tell me i was not suppose to have assembled it…now how would i have know it was something i did not like without having assembled it! They refused to take it back