The poor lack of service and appalling managers manner of approach

On the 29th of May I purchased 3 paintings one of their outlets located in, 215 Inanda Rd &, Anthurium Pl, Springfield Park, Durban, 4001.The order number is DECDUCORD32602.

When I reached i just put them away because i couldn't fit them due to the renovations that were being done in my house,i had to wait for renovations before being able to fit them on the walls only one could fit the other two were too big and i realized that I had nowhere else to put them. With the renovations being done in my house i couldn't return them sooner ontop with the lockdown restrictions which strictly indicate that you go out for essentials i couldn't move around easily hence I only was able to return them on the e 17th of june.

When i arrived and explained my situation i was told that returns are not accepted after 5 days of delivery or collection, after they had delivered the paintings 3days after my purchase,This was only brought to my attention when i was hoping to get a refund or asked if i could exchange the paintings for something else but any indication of that fact wasn't brought to my attention before I bought the paintings because in my understanding i knew that stores aren't supposed to limit us as customers as to when goods are brought back due to the pandemic. In addition to that the manager Baboo was appallingly rude when addressing the situation and said that there are many bushes in Newlands(where I reside) i should throw the paintings in one of them, bearing in mind that everything was still in place, the packaging,everything was still intact and still i wasnt given a refund or offered to exchange the goods so I ended up leaving the paintings at the store because i couldn't carry them back with me since my transport had left.

All in all my experience with the company wasn't a please to one at all,the service delivered and I was shocked with how customers are talked to by tge manager, the manner of approach and how my situation was handled after having spent over 11000.

Regards

Zandile mpanza