Terrible Service, stay far away

This was my original LinkedIn post. You said that you would get back to me after I give you the order number but you never did and just continued ignoring my comms.

I am writing to express my disappointment with the delivery and assembly service I received from your company.

Firstly, I was not informed in advance that the furniture assembly would take place on my premises. Had I known this, I could have prepared the space accordingly. Instead, I had to hastily clear our lounge areas while your team was present, which was both stressful and inconvenient.

Secondly, your delivery team left without any communication or notification that they had completed the job. When I checked, I discovered that all the packaging boxes had been left outside in our yard, and nails and Styrofoam debris were scattered throughout our lounges where the 2-meter tall bookshelves were assembled.

This level of service is unacceptable. I expected professional conduct, which would include proper communication, advance notice of assembly procedures, and cleanup of all debris and packaging materials before departure.

I am extremely dissatisfied with this experience and, regrettably, will not be ordering from Decofurn Furniture in the future. I trust you will take this feedback seriously and improve your service standards for other customers.