Terrible service from the assistant manager Mr Molefe- Decofurn Amorosa.

Worst customer service I’ve ever received!!!

I went to the store to purchase a number of items on 10/12/2023, amounting to almost 20K, one being a floor lamp. The sales consultant scanned the tripod lamp together with the rest of the items and invoiced me for all the items I had gotten. Upon delivery, I realised that the lamp delivered was incorrect. I went back to the store 21/12/2023 and spoke to the sales consultant by the counter. They then mentioned that the sales consultant that helped me scanned the wrong product but they will resolve it for me since this was not my fault. I spoke to the store manager who gave me an option of taking 1 of the lamps that was on the floor. I observed both and realised they had scratches so I asked for a new lamp. He assured me that he will place the order himself and I should have it first week January.

I called the store last week and I was informed the floor lamp will arrive latest 2/01/2024. I called again this morning and I was informed the floor lamp has arrived.

Upon arrival today with much excitement and anticipation, I was assisted by the assistant manager Mr Molefe. He was EXTREMELY rude and told me he will not involve himself with what I was told by the manager previously as this to him is just hearsay and I have no proof that he agreed to get me the correct lamp.

I asked that he contact him (he mentioned he is on leave and cannot call him) or the other sales agent that assisted me the last time but he continued being rude and told me that I can either top up to get the “correct floor lamp” or he won’t assist.

I tried explaining again what I was told when I came to the store 21/12/2023 and that I was not told to top up anything as this error was made by the store. He then told me why did I not check my invoice before paying to check that the prices were correct . I had more than 10 items on my invoice and explained to him that I did not see the need to check line by line as I was confident the sales consultant did the right thing and she called them out one by one before printing the invoice, there was no way I would have picked up that the lamp I wanted is 153cm and not the 147cm that was on the invoice. He further told me that it’s not his problem that I don’t check prices I was invoiced and that he will not help!

He was extremely disrespectful and I told him that I have never experienced such terrible customer service from decofurn and that for a person in his position, it is disappointing how he is handling this!

I sat down for about 30min with hope that he will contact the other people that helped me so I can go home with the floor lamp I was anticipating to get. He just continued with his day and With a broken heart and disappointment I then asked for a refund and walked out without a floor lamp I waited for , for a month!

It’s one thing for a store to make an error and another for the management there to make you look stupid for trusting their processes! I was so upset that i was even shaking!

He needs to go for training so that he learns how to deal with customers better esp when the error was made by their store!!!!!

I highly do not recommend this store and if they make an error or delay your delivery, expect further terrible service!