TERRIBLE SERVICE!!!!!!!

To whom it may concern;

On the 07/10 ,We Lay By the following items ;

Chesterfield leather touch bouble bed cost : R 3799 Ultra-support mattress bouble 137cm R 3599 Total = R 7398.00

We paid R 5000 – which is 80% toward the outstanding amount We informed the lady who was assisting us that we will pay the outstanding and pick it up the following week

On the 14/10 ,We paid the outstanding balance which is R 2398.00 After my husband has paid and waiting in the receiving for 20 minutes – he was informed that the bed was NOT ordered

This is UNACCEPTABLE !!!!! This is TERRIBLE SERVICE !!!! Is this the kind of SERVICE YOU GIVE YOUR CUSTOMERS ? We paid R 5000 – which is 80% towards the payment so we EXPECT the bed to be ordered on TIME !!!

You can NOT inform us after paying the outstanding balance the bed has NOT been ordered – so we have ACTUALLY PAID R 7398.00 FOR BED WE DON’T HAVE , PLEASE EXPLAIN YOURSELF ?

The cost we accumulated on Sunday 14/10 for us to pick up the bed : we hired a truck and we put petrol in the truck

We were only Informed that this bed its ONLY going to be delivered to us this Friday the 19/10 Whos going to PAY FOR THIS DELIVERY ? because we are NOT paying for delivery……… Who’s going to RECEIVE THIS BED on Friday during the week ( we have full time jobs , we are not available during the week !!!!!!!!!!!!)

Please advise feedback on how are you going to resolve this matter , I need answers !!!

*** Order no: DECDUALAY0779 Our ***

My cell no: ********** 531 Thobeka