Terrible quality, poor workmanship and awful service

I bought a recliner set which was delivered on Friday night after waiting the entire afternoon for delivery. The delivery guy opened the single seater and installed it. I then noticed how terrible the quality of this couch is and the workmanship. I then called Decofurn four ways on Sunday as I was not home on Saturday to ask them to collect it and refund me. I was told by Colleen that she will get the manager to call me and I must send an email. I did that but no response to my emails and no call from the manager to date. What is it going to take to collect your terrible quality lounge recliner set.?