TERRIBLE PRODUCT
We bought a 3 door cupboard from Decofurn 4 months ago. We got one of the guys from the Greenstone Warehouse to assemble it at our place. He assembled it well but after 2 hours of trying to "align" it - we all gave up. We then contacted another number that was given to us by the Warehouse manager to come and help us. He tried for another hour if not two, and still couldn't get it aligned and then blamed the guy who initially assembled it and said he didn't do it properly. I finally sent an email to Decofurn Greenstone and was contacted by Theo - the warehouse manager. He then organised for us to collect a guy from the shop to come and re-align the cupboard. Not successful here either. When we made a fuss, Theo's manager told him to send us photos of the cupboard on display and show us that they do not align anyway. This is ridiculous??? What has happened to customer service? How can you sell something like this to the public? And it's not like we paid R 500 for the cupboard - then I would have said find - it's ******* anyway. And I don't mind if the doors are slightly out, but the drawers look ridiculous? Surely you cannot expect us to be happy with your explanation "well they look like that anyway"? And after the last guy left we had to re-adjust the one door again because it keeps catching? Surely we shouldn't be re-adjusting the doors every week in order for them to close?? There is something seriously wrong with this cupboard - and as proven - it's not the assembling. YOU CANNOT PRIDE YOURSELF IN GOOD CUSTOMER SERVICE!!
