MJ
Mike J

1 reviews | Active since Apr 2017

25 Apr 2017, 12:18

Terrible Management and ************* "Passing The Buck" www.decofurnsa.co.za

<p>I placed an order for 10 dining chairs and paid the deposit on the 7th of March 2017.</p> <p>After countless phone calls and requests to speak to management I finally spoke to a lady named Alta (assistant manager) (23March2017)</p> <p>I requested that she get the area manager to contact me for assistance which never happened, I was strung along for another two weeks with empty promises that the chairs will arrive from the supplier.</p> <p>She then blamed the poor service on the supplier and when she ran out of excuses she then blamed the mix-up on the poor stock takes at the Fourways branch of Decofurn.</p> <p>Still no manager contacted me Alta then told me that the chairs are no longer being made so I requested a refund of my deposit.</p> <p>It’s now been a week and still no refund, and no one can tel me when it will be paid into my account.</p> <p>its currently the 25th of April 2017 almost two months later.</p> <p> </p> <p>I would like to warn any person who accept any type of service delivery to avoid Decofurn.</p> <p>“Passing the buck”</p> <p> </p> <p> </p>

0
Replies (2)
Decofurn Factory Shop
Decofurn Factory Shop's reply25 Apr 2017, 12:32
Official

Hi Alta

We have sent this to our regional manager in Johannesburg and the Centurion store for immediate investigation. We will have someone contact you as soon as possible.

Thanks & Kind Regards

Decofurn

Decofurn Factory Shop
Decofurn Factory Shop's reply25 Apr 2017, 12:33
Official

Apologies Mike*