⚠️ Terrible experience with Decofurn

How do I give less than one

⚠️ Terrible experience with Decofurn – be careful when purchasing!

We recently had an extremely disappointing experience with Decofurn.

We viewed a cupboard in-store that was clearly marked at R3,199. We decided to purchase it and paid for the cupboard, as well as transport and assembly.

After we got home, we received a call from the store informing us that we had apparently paid for the wrong cupboard and that we would now need to pay an additional R300 for the cupboard we had actually selected.

The mistake was made on their side, yet instead of taking responsibility for the error, we were expected to pay more to correct it.

We then returned to the store to resolve the issue. Unfortunately, after an extremely rude phone call with the manager, Katherine, our experience in-store was no better. We were spoken to in a very disrespectful manner and, rather than Decofurn offering a reasonable solution and delivering the cupboard we had originally selected and paid for, we were left with no option but to request a refund and walk away.

What makes this especially disappointing is that this could have been resolved so easily if they had simply acknowledged their mistake and taken responsibility for it.

We understand that mistakes can happen, but how a business handles its mistakes and treats its customers is what matters. Unfortunately, we did not experience any accountability or customer service in this situation.

We are sharing this so that others are aware of our experience before purchasing from Decofurn. We certainly will not be shopping there again.