Terrible experience! Very bad customer service!

I am so very disappointed. I ordered a bed that was promised to be delivered today. I was told that I will get a call from Decofurn when the delivery vehicle is on their way. I got an sms stating that the delivery vehicle is on their way and will be here in about 15 minutes. Ten minutes later I get an sms stating that they failed to deliver my order and I must contact the call centre. I called and they said that the driver was here and they called me. I definatley did not receive a call. Then I was told they will find out what happened and will call me back. Two hours later I still haven't received a call. I called again and was told my delivery has been postponed to Monday. I ordered the bed for my mother's new apartment and my mother now doesn't have anything to sleep on and I told them this. Then I said to cancel my order and I want to close my account. Then I receive a call from a manager who says the delivery guys was at the estate twice and security didn't want to let them in. I went to the estate manager who I asked this morning to let security to know I am getting a bed delivery. She called security to find out and they said that there was definitely no bed delivery or any delivery for my unit. So the drivers was either at the wrong address or they are lying. What a terrible terrible experience.