Terrible delivery and experience

I am waiting 3 weeks already for delivery of furniture from this branch. I was promised delivery within one week. Everytime there is another excuse and the salesperson says the furniture will be delivered the next week and they are awaitng stock. I always have to follow up on the delivery of my furniture. They take a very long time to answer the phones and when a message is left for a call back nobody gets back to you!

I am frustrated and at a point now to ask for a full refund.

Customer service is the last of their priorities!