Terrible customer service and products below standard.

- terrible customer service. - Products are disgraceful - workmanship completely below standard.

On the 28th of September, my partner and I visited the montague branch to purchase bedroom cupboards and bedside pedastels. The young man and the security who met us at the door was so professional and immediately helped us. after he helped us and sent us on our way to the cashiers, this is when everything went downhill. the service at the payment desk where I waited 10 minutes to be helped, while being ignored by 3 cashiers who made no eye contact to help us. I had to get the security guard to get their attention, and even then, 2 of the cashiers did not want to help us. The 3rd one eventually helped us, much to her dislike. I was also treated badly and **** too at the collections department when I was told that my order was not ready, yet I received a call the day before telling me the units were ready for collection. Only after the young lady decided to walk away from her station did she realise that my order was indeed ready. By this time, it was nearing closing time, so the staff at the collection area could not wait for us to leave and rushed us so much to take the products and leave. When we got home and set the titan cupboards out, we immediately noticed the defaults. the cupboard doors were hanged unevenly, the wood was chipped, the handles was scratched and uneven. It was completely disgusting. we then spent a further 8 days trying to get hold of decofurn to replace our cupboards. we have 2 emails promising us we will be contacted it the doors will be replaced, no contact has been made and no mention has been made on how we will be compensated on the terrible customer service, the amount of airtime spent with calls that lead us nowhere and the storage of holding these default cupboards in my home. This is completely disgusting.