terrible customer service

terrible service from decofurn Boksburg. been waiting for an office chair for 3 weeks & i get the same answer everytime. no stock i will source one from another branch as they have 7 in stock(words from the manager Jaque) on the 28 of june i called and made arrangements for collection of the items i bought(Pule confirmed all in order). on the 30th of june i went to the shop only to get a sad story from Pule & Jaque that the chair is not in stock & they cannot invoice anything therefore cannot give me the furniture i bought (STUPID SYSTEM).i left with them saying that they will source the chair, if not then we can have the demo one on the floor. Pule will take it off the floor & keep it safe in the managers office that very same day.i told them(Pule & Jaque) that i will be on leave from the 2nd july & will return on the 14th of july which gives them enough time to get my chair so i was told. on the 15th of july i went to the store to collect my item it was DEJAVU. i relived the whole scene of 2 weeks prior. same sad story of no stock & we can get it from Centurion branch cause they have 7 in stock but thy will need to confirm.the chair that they promised to keep aside for me if they do not get new stock was still on the floor as a demo unit & they happily brought it & gave it to me like this was the chair they had kept aside for me. when i walked in i saw the chair on display & it had scuff marks on it, the stitching was loose & they expected me to take that chair..... they went from pillar to post then helping other customers while i waited for over 30minutes. then Jaques comes to me and says he is phoning another branch to confirm the stock & will contact me back before they close. i did not get a call from them on sunday(15th) monday(16th). i called them on tuesday(17th) to find out what is happening. guess what, Jaque tells me the no stock story again & now he is going to order from Cape Town & i came to a point where i was not even listening to him. their service is absolutely PATHETIC. no customer service, no follow ups. NO STOCK & they need to come up with better stories to tell thier customers. everytime you call or interact with them, they give you the same old sad story. no solutions that make the customer happy. only problems & they add on the problems. something or someone needs to step up and take charge of the terrible service at decofurn. their attitude is like its not their problem so they dont care. the customer can go stuff themselves. but when they want money they are quick to call you. never return calls