Terrible Customer Experience

On 24/07/2019 I went to Decofurn Factory shop in Boksburg to purchase a dinning set.

We waited patiently for delivery however till 05/10/2019 no delivery was received. We contacted Decofurn on numerous occasion only to be told a different story every time.

On 05/10/2019 we requested to receive a refund. On 08/10/2019 I forwarded a copy of the invoice and refund form to *** On 11/10/2019 I followed up as to when will the refund be received. The following email reply was received "Refunds have been processed and should show in your acc latest Tuesday."

On 16/10/2019 I received an email requesting for my ID copy which was then provided on the 22/10/2019. Confused as to why would an ID copy be required now when the refund was supposed to be processed.

On 25/10/2019 I requested for feedback and no feedback was received. I then contacted the call Centre and spoke to Gina. Gina requested that i forward the emails to her and she will have a look at the matter.

Till today 30/10/2019 no feedback nor refund was received.