Terrible Customer and Delivery Service

<p>Dear decofurn,</p> <p>As a regular customer at your cape town branch, I am SORELY disappointed with the service at your department in Fourways, Johannesburg.</p> <p>my husband and I recently moved to JHB and we came to visit your store on Sunday the 2 April to buy a bed base and a mattress for our spare room.</p> <p>We were told by your staff that it will take a week to get the mattress in ONE week, and so we agreed as we were having guests stay over at our place.<br />On Monday 10 April afternoon I called, and was told that it had not arrived at your warehouse, but I will still receive it that week.<br />So I waited. Friday came, and our guests were due to arrive, so I called again. This time I was told that it takes up to 14 days to fulfill an order.</p> <p>So the story changed, if we were advised of this we would NOT have bought from you or would have chosen a mattress that was in stock. but seeing as we were assured we assumed we could take your word for it.</p> <p>I informed your staff that I wanted a refund and to cancel the order, but they gave me the run around and said theyd call me back. No one called.</p> <p>On Sunday 16 April, we received a call to say our mattress and bed base would be delivered on Tuesday. Our guests had already left, they took our room and we made a bed on the floor. so we said fine send it on tuesday. Lets give decofurn another chance.</p> <p>On Monday I called to find out when the bed would arrive, I was told by the warehouse manager that it was definitely coming that day. It didnt. the driver wasnt able to make it. we were told if it comes that day it will arrive after 10pm. which is ridiculous.</p> <p>The manager then assured me it will come today 19 April, and it would come before 11:00. At 10:00 I called the driver, who said he needs to go to morningside first, this shocked me as i was told id be the first delivery, I planned my day so that I could be home and leave by 11:30 latest. the driver said okay he will come to me first. great. at least something was happening.</p> <p>Its now 11:50, I still have no bed or mattress, I am running late for an important appointment that I am probably going to miss and take a month to get again. thanks decofurn. I have been told the driver is waiting for a new tyre along the road.</p> <p>I understand the tyre cant be avoided, but do you see my frustration and utter disappointment? I have been messed around now for 3 weeks for something very simple.</p> <p>Your service delivery is very poor and so is your customer service. not one person I spoke to stuck to their word.</p> <p>We would like to purchase at decofurn again, but after this experience, I will take my business elsewhere. we wanted to come back to purchase side tables, coffee table, bookshelf, desk and a couch. But if I am going to wait this long for a bed then my house will be empty waiting for you to deliver the rest of the goods.</p> <p>Im very sorry to say you have lost my business and I cannot speak positively about your company after this. It is not just myself that purchases here, but my husband, our parents and some friends. and they have shared our frustration as our parents are the ones who we needed the bed.</p>