TA
Tracey-Lee Alexander

1 reviews | Active since May 2016

30 Jan 2017, 12:55

Super disappointed in Decofurns service!!!

<p>Around last year July/August myself and my fiance ordered a Bonnie chaise couch from Decofurn. It was a online order. Over the last weeks couch has begun to sink in, I emailed Decofurn explaining the situation they then for pictures. As I explained to them the damage is difficult see on a photo, I asked to send someone out. They just kept requesting pictures. I am extremely unhappy and frustrated the service I have received. If they cannot send someone out I will definitely take the matter further.</p>

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Replies (1)
Decofurn Factory Shop
Decofurn Factory Shop's reply30 Jan 2017, 13:41
Official

Hi Tracey

We would like to apologize about this. We did repond to the email asking for pictures & then never received a further respnse from you. We have received your latest email & responded to it in order to assist you further. Kindly get back to us once the email has been received.

Thanks & Kind Regards

Decofurn