Sold Damaged goods and still not resolved

Good Day,<br> <br> I had purchased a lounge set cash on the 18th July. The set was delivered on the 19th July. LAter the same day I had opened the packaging to find that the legs of the couch were brokern and a tear under coach. This was a Sunday so it could not be addressed immediately.<br> <br> After leaving messages and sending mails to the persons directed to on the Monday, I eventually got a call to address this matter. Since then NOTHING. A week later I am left with a damaged coach and no resolution.<br> <br> I no longer can agree to a replacement and do not wish to do business with people who have left me sitting on a sleeper coach for a week. I want a full refund including costs but still no answer. <br> <br> I would not advise anyone to buy anything from this company. Rather spend more and get the service your hard earned cash deserves. <br> <br> the service at the store is great when buying something but that is where it ends. I now am looking at proceeding legally, what a process I know need to follow because of the inability to resolve a pretty simple situation. <br>