Siphokazi order #***

I am writing to express my deep disappointment and utter disgust following a recent interaction I had with one of your consultants named Sherry including Edner, the supervisor or manager. The experience was not only unpleasant but also fell significantly short of the level of professionalism and customer care I expected from your brand.

On 27 June 2025, I called the call center to follow up on my order. During this interaction, the consultant I engaged with was unprofessional and spoke to me in a rude and dismissive manner. I found their tone and attitude not only disrespectful but also completely inappropriate for someone in a customer-facing role and dropped the call in my ear.

To make matters worse, when I expressed my dissatisfaction and expected at least an apology or acknowledgment of the poor service, Edner promised me an apology; however, 3 days later none has been received. Instead, I was met with further indifference from Edner the supervisor or manager. When I followed up on my apology on Monday 30 June 2025 Edner informed me that she did not give me a timeline for the apology; furthermore, she was not willing to give me an expected turnaround time for the apology. Which is evidence that there is no sense of urgency in my complaint, and that the Edner condones the service level I received. I am not sure when I will receive my apology; maybe next month will be best suited for them.

As a paying customer, I believe I am entitled to courteous and respectful service. Being treated poorly by your staff and then receiving no follow-up or apology is unacceptable. This experience has left me questioning whether Decofurn truly values its customers.

I respectfully request that this matter be addressed internally and that appropriate action be taken. I would also appreciate a formal apology, written and verbally from Sheery and Edner and feedback on how this issue will be handled to prevent such incidents in the future.

Thank you for your attention to this matter. I hope to see a response that reflects the standard of service and professionalism Decofurn claims to uphold.