SHOCKING SERVICE

<p> On the 24/07/2016 i went to the Boksburg Decofurn to buy a sleeper couch , mattress and base set The sales consultant showed us a mattress and base set that was a great deal as it was old stock and prices had since gone up. I paid for everything and told them i would pick up the furniture when my husband had finished work. We got back at around 1pm and picked up everything in our sprinter. When we got home i opened the packet and saw the mattress and base set had holes!!! I quickly phoned Decofurn (as i knew they closed at 2pm on Sunday) and told the receptionist. She told me to send an email with photos to ***. I did but the email said it was a wrong address. Proof is in my laptop. Later on the same day i sent an email to ********** and it went through. I then phoned Johan the next day and he told me to bring it back. I took it back the next day in our bakkie. He and another man behind the collection desk said the holes was made by our bakkie. 1. I picked up the furniture in our sprinter surely you have cameras to verify .2. I took the photos soon after. You did not get the first email, which i sent at 2.07pm, i have proof on my laptop, but you did get the email i sent later the same day i got the furniture. Johan said i should have checked the stuff before i left the premises. Decofurn did not open the packet for the mattress and base set only for the sofa couch. How was i to imagine that a place that sells NEW furniture sells mattresses with HOLES in it? On the invoice it says OLD MATERIAL. Johan says that what is meant is that it was an old design. NO what is meant is that it is HOLEY OLD M ATERIAL!!!!!! Decofurn is saying it will not replace the mattress. Totally acceptable!!!!! I will be looking at my consumer rights.</p>