AH
Anthony H

1 reviews | Active since Aug 2017

21 Aug 2017, 16:32

shocking quality of products

Bought a table, and 6 dining room chairs@R699 each, didn't notice chairs are covered with some cheap feather/leather Chinese krap. Starting peeling of within months, and there are black peelings all over the floor around the table. Cannot have guests/kids using them. A total waste of money. When I took them back, i was told they can be recovered at my cost. It is a very poor quality product, as are most of their items. I have bought many items of furniture from them, but this is my last. Arrogant attitude from manager as well.

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Replies (3)
Decofurn Factory Shop
Decofurn Factory Shop's reply21 Aug 2017, 16:39
Official

Hi Anthony

We are sorry to hear this happened to your dining chairs. We think it is the Rex Leather Touch dining chairs you are referring to. Leather Touch is synthetic leather which, if not looked after correctly and perhaps exposed to direct sunlight, this can occur. We pride ourselves in the quality of our products & trust you will understand this.

Thanks & Kind Regards

Decofurn

AH
Anthony H's update21 Aug 2017, 16:53
Reviewer Update
Hi, The excuses make no sense at all.They stand in the corner of my lounge on the opposite side to the windows/sun. Thus there is no sun on them at all, and they are not used often. What is the correct method of clean /maintenance you refer to? They are totally unusable at present. One can clearly see the material is very poor quality and will not stop peeling, no matter what you put on it.
AH
Anthony H's update21 Aug 2017, 16:54
Reviewer Update
I believe you should not sell any product covered with that cheap *******!