Shocking Online Service & Delayed Order – Never Again!

I placed an online order with DecoFurn on 18 November and paid immediately via Apple Pay. Their email clearly states that delivery to Port Elizabeth takes 3–4 working days after receipt of payment. I selected the option to collect from the PE branch.

The email confirmation had no contact details and couldn’t be rep**** to, so the following week I phoned the PE branch to check if my order was ready. I was told it comes from Cape Town and they can’t give stock from their store because it was placed online.

On 27 November I found an email address online and contacted them for an update. The automated response said they would take 3 working days to reply. Absolutely pathetic.

On 29 November, I phoned the number listed on the email because someone had finally been assigned to my query. The lady then told me the payment was never allocated to my order, but they would sort it out.

Today, I receive an SMS saying my order will now be delivered in 5–7 working days. This is after waiting since the 18th of November — tomorrow is already the 1st of December!

The service is ridiculous, slow, and completely unacceptable. DecoFurn’s online system is disorganized, communication is poor, and customers are left to chase updates for weeks. Truly sickening and pathetic service.