#ShameDecofurnSA

Hi All, I purchased 2 beds from decofurn , was not informed about the assembling charges when I got delivery I requested the delivery guys to assemble generally they are the one who assemble and I was not informed i have to keep boxes atleast for days if i gave to return the product, after 2 days one of the bed fall apart when I sat on it. I requested for a replacement and I got replacement and charged for the leg fitting which is no brainer , generally fitted and delivered. I requested them to replace the other bed as well as I am no more confident using it and with the product quality so I checked with branch manager they asked me to drop an email to regional manager for it, I did so and get agreed for replacement, I selected another bed base which is lower in cost from the previous one and got replaced with delivery charges of R250 now they are penalizing me of 20% for cancellation of the order and out of the box charges and I have gone thru there policy there is no mention of 20% it' says 5 % or R70 for cancellation, please tell me I have not cancelled the order I have replaced with another product so why cancellation charges that is because I got defective product so lost my confidence on there product. I bought 2 mattresses costing 10k , a book shelf , a TV unit, a carpet and these 2 beds , I spent more than 25k and this is how they treating me , I visited there store many times ..wasted my time n energy and on fuel to settle but I am not getting refund of my balance amount. The behavior is very unprofessional when you ask for refund on cancellation than they ask to email to regional manager n follow up on that ...this is really frustrating ..even though the amount is less but it's my hard earn money and I want every single penny to to be refund. Please advise how I can get my full refund.