****med by a furniture shop

I bought goods online at Decofurn furniture for the value of R1648. 00 on 27.12.19. I never received a confirmation email with an order number. I called the store on the 30.12.19 to make them aware that I did receive my order number.. The lady I spoke to said it is because of the holidays there might be a delay it will get fixed. I called the store again on the 03.01.2020. I was asked to send a proof of payment... I sent back statement showing the deduction... I send my sms notification as well. I was told it will be submitted to finance department and they will get back to me on Monday 06.01.2020. They never call me back. I called the store again on 07.01.2020 I spoke to Leticia who said I must hold she will refer me to her supervisor.... I hold the line until I hang up. They never got back to me. The second time I called I was speaking to someone else and I had to repeat my story all over again. I still have not received any help.