Return Nightmare!

I ordered 4 x reclining chairs from Decofurn online on 12-08-2021, I was charged for assembling of products which did not happen, items were delivered to me on Wednesday 18-08-2021 at 17:00. I only checked them the next day and noticed the quality wasn't what i expected. I sent our driver to the nearest store in Fourways and they explained to him that we had to do a return online, so i did, i mailed the return on 26-08-2021. I received an automated response saying that my return has been logged and someone will contact me. Since then no one contacted me and when i phone i am simply told that i have to do this through email. Phone multiple time again and again with just no help at all. Very frustrating!!! Still no reply or communication So its going nowhere, the items are still with me. What a return nightmare and you have no choice but to order online if you cant view in shop and online to return!