Regrettable Purchase

I have purchased items from the store but there was an item missing when delivery took place. I have been calling the call centre for more than a week trying to get feedback as to when the the missing item will be delivered. I was sent an email by Michelle advising the missing item would be delivered on Monday the 22nd of June 2020, today is the 26th an still no delivery and no communication as to when it will be delivered.

I have been responding to Michelle's email daily advising that the stool is yet to be delivered.

This has become a very regrettable purchase for me as I have spent money but have only received some of the items I ordered. I fail to understand how seemingly no one is able to tell me when the stool will be delivered. Michelle advised it will be delivered Monday and today is Friday but still no stool. Your call centre always has the message that you are experiencing a high volume of calls, then one is made to wait untill their airtime runs out. I have now spent more on airtime trying to track down this item than what I actually spent on the item in question.

I am at my wit's end when it come to this issue and feel de*****ed as I have paid for an item I have not received.