Refund Request - Decofurn is silent

We bought a bed online from Decofurn and received the purchase order number.

Minutes later we realised that it’s just a bed frame and no mattress and immediately requested them to cancel the order.

I sent and Immediately and first thing in the morning i called them and they acknowledged receiving cancellation. I was told they would respond on email.

Then I received the email and i was told that Michelle has been assigned.

I have since not heard from Michelle or the Business itself. I have been waiting for my refund and they’re just quiet. No responses to my follow up emails.

It’s so disappointing that i am no longer a priority because i cancelled the order although i explained that we did not see the disclaimer and unfortunately our budget cannot afford us a bed with no mattress.