POOR SHOPPING EXPERIENCE AND CUSTOMER EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a very poor shopping experience with Decofurn Furniture.

I purchased a bed frame on 13 December 2025 and was promised delivery within 7 working days. While I understand that the festive season can cause delays, the issue here is lack of honesty and poor communication.

I contacted the store multiple times to follow up on my order. At some point, I was told a manager would call me back, but that never happened. I was also told that they tried to contact me, but that my number “doesn’t go through,” which makes no sense, as I receive calls from other numbers without any issues. After providing them multiple alternative numbers, they still didn’t reach me on any of them.

If there had been delays, Decofurn should have been transparent from the start rather than providing misleading information and excuses. Customers deserve clear communication and accountability.

At one point, while making enquiries, I was told that the bed had arrived but was wet. This raised serious concerns for me, as I had to question whether their products are properly covered and protected during transportation or not. I was then told that the bed frame would be delivered the following Monday, but I contacted them again, only to receive more excuses.

I am extremely disappointed with Decofurn Furniture and my shopping experience. NOW IT'S BEEN ALMOST A MONTH OF ME WAITING FOR MY ORDER WITHOUT ANY PROPER COMMUNICATION FROM DECORFURN!!!!!!!!!!!!!!