Poor Service Worst Service ever

Worst experience in my entire life. Online order, Pay immediately goods were delivered to the nearest branch which is Silverlakes, after receiving an email goods were delivered to your closest store, 3 days later no respond sms or email nothing to say I can collect.. I called them several times asking when can I collect first three calls they said they will call me after the fourth call they said I can collect on Thursday which by now is 10 days later, after 3 calls again to confirm if I may collect my goods they still could not confirm, but they will call me back, another day has passed another delivery date not met and still I can not collect the goods I have purchased 10 days ago, with no effort from Decofurn staff member no calling back no courtesy call no communication at all. I was forced to actually call again and cancel my order. Only to find out now I have to wait another 7 days for my refund. Decofurn you don't even deserve to have clients you don't deserve even one star. But I'm for basically forced to click at least one star. I surely hope you future business goes as well as you service provided by your staff. If your service is such poor quality and wonder what the qaulify of your product?