Poor service from Decofurn Greenstone

Poor customer service. Lay bye has been fully paid for and delivery fees have been paid but a week later I am still awaiting delivery and having to call the factory repeatedly with consultants assuring me that someone will call me back with updated information but that never happens. The customer experience has been disappointing as service levels are poor and deliveries take over 2 weeks. This is not my first time ordering with Decofurn and I am still disappointed in their execution of exceeding or even meeting basic customer service.