Poor service from Decofurn -Durban

I ordered a lounge suite from Decofurn, scheduled a date and estimated time for delivery for 13 July 2018. I received a call from a guy at decofurn stating that the 3 seater had been damaged and that they will only deliver the 2 seater and 1 seater. I told the guy that i have people coming over that same evening and i needed all the seats. He offered to give me a demo 3 seater until he can deliver the new 3 seater on Monday 16 July. Unfortunately, they still delivered the damaged 3 seater which I had to use because the delivery arrived late afternoon as apposed to the scheduled 11am. Today is the 18 July, I have not as yet received any information as to: 1- Why the new 3 seater was not delivered on Monday 16 July as promised? 2- No phone calls or emails as to what the delay is? 3- No update on a new delivery date? 4- No apologies from the Durban management team??

I am still waiting for feedback. I work from 0800 to 1700 so when will I have time to be home for this delivery? This mess has become such an inconvenience and the lack of communication from their side is even more frustrating!!!