Poor service delivery

A week ago I purchased items to the value of more than R12 000 from the Decofurn factory shop in Northriding. I was informed that the items including a bed were not in stock, but that it would be delivered to my house one week later. On the day of the delivery, there was no word from Decofurn, and I phoned to find out what time to expect my delivery. I was told that they simply did not have the stock ready, since their system displayed the incorrect inventory on hand. It was made out to be my problem, not theirs. Neither the sales person, Charmain, nor Thomas the manager had any sympathy for the fact that I had already had my old bed collected and now had no bed for the night as a result of their stock miscalculations. There was no communication from them to inform me of their problem, neither did they attempt to supply me with an alternative brand of the mattress they lost in their warehouse. Had I know this would be the level of service, I would have taken my business elsewhere before spending the money there.