poor service delivery

I bought a bed online on Saturday the 24th of January 2015 and kindly requested that it be delivered on Saturday the 31st because that's when I will be moving into my new apartment. I get an email at 11:00 telling me they are unable to get hold of me on my cell and that I should call their head office. I do that immediately and the gentle man gives me a number to contact at Centurion branch and when I call he tells they are fully booked for today and they can only help me tomorrow. Is it really my problem that they are overbooked? yes my contacts where wrong on the invoice but couldn't they send the same email the first time they tried the cell and realised that it was a wrong number?<br> <br> I just want Decofurn to make me understand how they work and how where they expect me to sleep tonight? They should have told me to make arrangements to collect if they can't do it as per our agreement and the request I made as a client.<br> <br> I am very unhappy with the level of service I am getting from Decofurn, I am a first time furniture buyer and you have made my first experience a horrible one.