POOR SERVICE BLAMED ON CUSTOMER

<p>I bought a TV stand at Decofurn in ****arney Gardens in Cape Town this past Saturday. The sales rep (named Gerry) scanned the exact product I wanted and I was with him during the entire process. It turned out that the price tags were swapped between two similar TV stands but different colours. I was under the impression that the TV stand that was loaded in the truck was the one I wanted because it was scanned in my presence. When I opened it, it was the other colour that I never wanted. I visited the store just before 2PM (before closing). In any case, I phoned the store immediately (that was at 14:20 at home). No one picked up. I phoned on Monday and I spoke to a lady by the name of Faith, who confirmed having seen the mistake in the pricing between the two TV stands but refused to accept responsibility for the mistake.</p> <p> </p> <p>By the time I got to the store, the Decofurn trucks were gone already. I used a truck that was outside the store. Upon saying that to Faith, that’s when she lost it! She got up all on my neck about how much prohibited I am from using the trucks outside. This came as a shock to me that you’d prohibit customers from using the outside trucks when your own trucks stop delivering at 11AM while the store closes at 2PM. She finally agreed to let me return the TV stand but she says that fetching it from my place is not their responsibility when in fact, I wouldn’t have to return the stand if proper pricing display was app****. This part I do not get. That means I pay another R300 for returning the stand and another R300 for fetching the one that I want? I feel like some courtesy needs to be shown when the store has made a mistake. I mean I have bought from Decofurn before and I have been to Decofurn with friends and family buying from there. There was never a stotuation where the scanned item was different when getting home. I guess that was when still proper labelling of prices and display under correct items was still followed.</p> <p> </p> <p>I do not get this kind of a behaviour when directed to a paying customer. Please help me understand!</p>