Poor service and communication

Ordered and paid for 2 pedestals. Was promised it will arrive in store in 3 days. Nothing happened. I called.. Then told items will arrive the next week. Nothing happened again. Calls to their call center is of no point....i went back to the store and was told the items are there from the day before but now I must come back the following day as they didn't assemble it yet ( which we paid for as well). I refused and said there is already a 2 week delay and there is No communication from anybody since then. I had to do all the phoning and running around to find what is happening. They said ok come back at 4pm that afternoon it will be ready. Go to the store at exactly 4pm..muat made to wait 45mins while the guy 'fetched' the items from the back... Which I know was a load of nonsense because they were only started assembling when I got there. To my annoyance when the 2 pedestals did eventually come out of the store room...one had a scratch! Finally got it sorted.. After 2 weeks and all the running around and phoning. The irony of it all is the name of the sales lady who initially helped us was Happy... I was anything but happy at the end of this experience!